Return Policy

All our products are guaranteed to be in new condition at the time of sale. Any defective merchandise must be reported to us within 72 hours of receipt via email at dbaskin@allthatglitzz.com or by phone (804) 675-1343. The customer is responsible for all costs related to return shipping. For your protection, all returns must be sent back to us using a traceable carrier such as USPS (delivery confirmation/signature required), UPS or FedEx that can provide a tracking number.

Customer satisfaction is our main priority; therefore, should you need to return an item please contact us for assistance. Reference your invoice to provide the following information: invoice number, date of purchase, item number and reason for return. Returns are subject to $15.00 or 25% restocking fee whichever is greater. Each item must be returned in its original package and show no signs of wear or use. Your return will not be accepted and credit will not be issued if these conditions are not met. Shipping and handling fees are not refundable.

Should you receive an incorrect item please contact us for assistance. In the unlikely event that we have mistakenly sent you the wrong item then at our expense we will send you the correct item and we will also arrange to pick up the incorrect item. However, if you have received an item that was incorrectly ordered by you then you may return the item, but you will be responsible for all costs associated with the return as indicated in our return policy.

Claims for incorrect items must be made within 5 days of receipt of shipment.

Damage

Should you receive your order with visible damage to the outer packaging you must sign the carrier's delivery receipt indicating that the package has been damaged in transit. All packages are insured at the time of shipping. We are not responsible for any carrier delays or damage during transit.